Features / Calls
Calls & Follow-ups
Turn missed calls and callbacks into tracked customer work.
Calls & Follow-ups is designed for assigned numbers, inbound call visibility, callback queues, customer context, and future AI voice agent handling.
What it handles
Built for daily operation.
- Missed calls and callback queues
- Customer and order context before calling back
- Follow-up tasks for complaints, payments, and delivery issues
- AI voice-ready call flow for future automation
Workflow
How teams move through it.
Step 1
See incoming or missed call with customer match
Step 2
Open context before callback
Step 3
Log outcome and next action
Step 4
Route unresolved work to team or AI voice flow
Signals
What owners can watch.
Signal 1
Missed calls
Signal 2
Pending callbacks
Signal 3
Resolved follow-ups
Signal 4
AI handoff candidates
More features
Connected Chimti modules.
AI CEO Dashboard
Single dashboard for orders, stores, payments, and daily decisions.
Orders & Billing
Create orders, add items, confirm work, collect payment, print receipts.
Customer CRM
Customer profiles, order history, notes, complaints, and follow-ups.
Pickup & Delivery Management
Schedule, assign, track pickup and delivery handovers.