Features / Customer record
Customer CRM
Every customer interaction, preference, and issue stays connected to their history.
Customer CRM gives store teams a complete profile for repeat service: order history, preferences, notes, complaints, balances, and communication logs.
What it handles
Built for daily operation.
- Customer profiles with contact and address details
- Order history, preferences, notes, and complaints
- Balances, pending payments, and repeat patterns
- Follow-up reminders linked to customer context
Workflow
How teams move through it.
Step 1
Find customer by phone, name, or order
Step 2
Check preferences and previous instructions
Step 3
Add notes or complaint details
Step 4
Trigger follow-up through call or WhatsApp
Signals
What owners can watch.
Signal 1
Repeat customers
Signal 2
Open complaints
Signal 3
Customer balances
Signal 4
Follow-up queue
More features
Connected Chimti modules.
AI CEO Dashboard
Single dashboard for orders, stores, payments, and daily decisions.
Orders & Billing
Create orders, add items, confirm work, collect payment, print receipts.
Pickup & Delivery Management
Schedule, assign, track pickup and delivery handovers.
Store & Workshop Operations
Manage intake, processing, QC, packing, and dispatch flow.