Features / Communication
WhatsApp & Customer Communication
Manage WhatsApp, customer replies, order updates, and communication logs from the same workspace.
The WhatsApp and Customer Communication module supports inbox handling, templates, quick replies, order updates, payment prompts, and customer history.
What it handles
Built for daily operation.
- Shared customer inbox with order context
- Quick replies and template-based updates
- Payment reminders and delivery notifications
- Communication logs connected to customer profiles
Workflow
How teams move through it.
Step 1
Connect customer message to profile or order
Step 2
Reply using context-aware templates
Step 3
Send status, payment, or delivery update
Step 4
Keep the conversation visible for future follow-ups
Signals
What owners can watch.
Signal 1
Open conversations
Signal 2
Pending replies
Signal 3
Template usage
Signal 4
Credit consumption
More features
Connected Chimti modules.
AI CEO Dashboard
Single dashboard for orders, stores, payments, and daily decisions.
Orders & Billing
Create orders, add items, confirm work, collect payment, print receipts.
Customer CRM
Customer profiles, order history, notes, complaints, and follow-ups.
Pickup & Delivery Management
Schedule, assign, track pickup and delivery handovers.