Solutions
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Pickup & delivery
Chimti for pickup and delivery
Coordinate slots, riders, handovers, and customer updates from the same operating layer.
Business model
For laundry teams where pickup and delivery are core to order flow, customer experience, and daily capacity planning.
Best for
Who should use it.
Fit 1
Doorstep laundry teams
Fit 2
Rider-led operations
Fit 3
Zone-based pickup teams
What it handles
The daily work it brings together.
Pickup slot booking, delivery promise, rider assignment, and handover status
Customer communication through WhatsApp updates and call follow-ups
Area demand, route load, missed pickups, and delayed delivery visibility
Proof-of-handover and status movement from pickup to delivered
Workflow
How it runs in Chimti.
Step 1
Capture pickup request from counter, WhatsApp, website, app, or API
Step 2
Assign rider and confirm slot with the customer
Step 3
Track order movement through workshop and dispatch
Step 4
Complete delivery, collect payment, and close follow-up
Connected features
Go deeper into the modules.
Pickup & Delivery Management
Schedule, assign, track pickup and delivery handovers with customer updates.
WhatsApp & Customer Communication
Inbox, templates, quick replies, order updates, payment prompts, and logs.
Calls & Follow-ups
Missed calls, callback queues, customer context, and AI voice-ready flow.