Solutions
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WhatsApp & calls
WhatsApp and calls solutions
Handle conversations, callbacks, templates, and customer context from the laundry workflow.
Workflow
Keeps WhatsApp, calls, quick replies, templates, payment prompts, missed calls, callback queues, and usage credits connected to orders and customers.
Best for
Who should use it.
Fit 1
Customer support teams
Fit 2
WhatsApp-led laundries
Fit 3
Callback-heavy stores
What it handles
The daily work it brings together.
WhatsApp inbox, templates, quick replies, order updates, and payment links
Call logs, missed calls, callback queues, and customer history
Store-wise communication setup and prepaid usage credits
AI-ready replies, summaries, and future voice-agent flow
Workflow
How it runs in Chimti.
Step 1
Connect own API/provider or use Chimti-managed communication credits
Step 2
Route messages and calls to the right store/customer/order
Step 3
Reply, assign, follow up, or create/update an order
Step 4
Track communication usage and customer outcome
Connected features
Go deeper into the modules.
WhatsApp & Customer Communication
Inbox, templates, quick replies, order updates, payment prompts, and logs.
Calls & Follow-ups
Missed calls, callback queues, customer context, and AI voice-ready flow.
Customer CRM
Customer profiles, measurements, preferences, order history, notes, complaints, and follow-ups.